Remington has a new president CEO who’s sworn a blood oath to improve product quality. We wanted to see for ourselves what’s happening on the ground. So we sent TTAG’s Managing Editor to Big Green’s biggest factories. Findings to follow. Let’s just say that reports of the R51’s death have been greatly exaggerated. On a wider scale, as part of their commitment to quality, Remington’s offering a limited lifetime warranty on all firearms purchased after January 1, 2016. Here are the deets [via ammoland.com] . . .

(courtesy ammoland.com)

Madison, NC –  -(Ammoland.com)- Remington Arms Company, LLC, (“Remington”) is proud to announce today that it is offering a limited lifetime warranty on all Remington firearms purchased January 1, 2016 or after.  This new limited lifetime warranty offer supports the celebration of Remington’s 200th anniversary in 2016.

“We take pride in crafting dependable, quality firearms designed to last a lifetime in the field or on the range,” said Leland Nichols, SVP & GM Firearms & Accessories.

“We’re proud of the Americans who manufacture our products and want to showcase their skill by offering a limited lifetime warranty on all of our firearms.”

Remington warrants to the original purchaser of a new firearm from Remington that such firearm shall be free from defects in material and workmanship for the duration of time that the purchaser originally owns that firearm.  This warranty allows for repair or replacement of any part/s of the firearm, or replacement of the firearm if un-repairable, so long as all other requirements of the warranty are fulfilled.  All products purchased January 1, 2016 or after are covered by the limited lifetime warranty offer.

Remington does not warrant against any type of defect to the firearm that Remington did not cause, including but not limited to:

  • Failure to provide proper care and maintenance
  • Accidents, abuse, or misuse
  • Barrel obstruction
  • Hand loaded, reloaded, or improper ammunition
  • Unauthorized adjustments, repairs, or modifications
  • Normal wear and tear

For more information on the Remington Limited Lifetime Warranty, click here.

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59 COMMENTS

  1. Better late than never I reckon. Unlike car/truck dudes gun guys are a much more unforgiving lot…this may be their last hurrah.

    • I was pretty upset with them for a while.

      HOWEVER, over the last couple years they seem to have reorganized the company and have even changed much of the company culture from what I can tell. They’ve brought really good guys closer to the heart of the company too and I had the chance chat with some of their people at a trade show. I don’t think it’s the same Remington it was two years ago and I think they have sincerely learned from their mistakes.

      I am going to forgive Remington and give them another chance.

    • What are you talking about, FWW? Gun owners have long memories.

      Now if you’ll excuse me, I am going to go buy a bunch of stuff from CheaperThanDirt.

      • Lol.

        But really, my confidence in Remington is 100% correlated to the quality of new Marlin rifles. As it stands now, I wouldn’t trust them as far as I could throw them.

      • I admit I’m new to the game. What’s the CTD backstory? In the meantime, I suppose DuckDuckGo is my friend.

        • Right after sandy hook, CTD stopped selling all firearms and when they eventually started sales again, they still weren’t selling evul black rifles. It seemed like an admission of guilt and felt like they threw us under the bus. So screw’em.

        • Right after Sandy Point, ‘Cheaper Than Dirt’ immediately pulled all AR-15 platform rifles for sale.

          They *also* canceled every sale they had ALREADY TAKEN PAYMENT FOR for anything AR-15 ish, like magazines, etc, re-priced them 4X or more, and put them out for immediate sale.

          People who had bought from them a few days before the attack, had the credit card payments clear, were then told the sale was canceled. Only to see CTD was now selling the canceled sale item at an exorbitantly higher price.

          Lots of folks don’t think much of CTD’s business practices…

  2. “Normal wear and tear”
    I expect they’ll use that excuse every time… Not gonna fall for that. I now no longer own any remingtons.

    • If Remmy was serious about backing its product, it would offer their buyers accidental death and dismemberment insurance.

    • “unauthorized modifications”……..so you add a scope and poof, there goes the warranty?

  3. Remington’s offering a limited lifetime warranty on all firearms purchased after January 1, 2016.

    And if you buy one, you’re gonna need it.

  4. Oh good, just like Taurus!

    Actually, no… I would trust a taurus 10 times over a new remington.

    • Not just like Taurus; Taurus covers just about (and by that I mean I have never heard of them not covering something) anything that stops the gun, no matter who the original or current owner is. Hi-Point is the same. According to this Remington will cover stuff that is manufacturer defect only and only for the first owner.
      Presumably this means that if you pass such a gun down to your heir, they are out of luck. If Remington deems that the issue is down to normal wear and tear, you’re out of luck. If Remington deems that it is not a manufacturing defect, but, rather, works as designed, guess what?; out of luck.
      In all of those cases the “crappy” gun companies, like Taurus and Hi-Point just fix it w/ essentially no questions asked.

  5. Yeah, right. I still wouldn’t even consider anything from Remington, not when there’s no reason to. I mean, what was their last truly innovative product? The 700? Yeah, no. Anything Remington makes, there are better, comparably priced alternatives to, from companies that folks actually trust.

    The last true Remington holdout is the fudds, and even that’s changing. I’m 20 years old, and I can say with confidence that VERY few of my generation hold Remington in any kind of esteem. In 20 years, that company will be gone.

    • Dunno about the rifle side of things, but Fudd-ish shotgunners HATE Remington. Current production Remington, at least. Most folks are still sore over the extraction issues with the 870 Express, and apparently even the new Wingmasters aren’t immune to the absolute failure of QC. Wisdom is either buy used products from before Remington went downhill, or shop elsewhere.

      Even their ammo isn’t quite right. I had what I believe was an overpressure factory-new 12ga slug lock my pump gun up hard, requiring a full teardown. I’ve never seen or encountered anything like it before or since, including with cheap target loads and ragged reloaded hulls.

      • Fit and finish on my 870 Express seem pretty good to me. And it’s never let me down, functionally.

        My 1911 R1 is another story. It runs like a top, but there’s so much leftover casting scrap in the frame it chewed right through the oxide on the slide.

      • I bought a 50 round box of Remington 223 about a year ago. One of the primers was smashed in completely sideways, and they shipped the round like that. If they’re that careless about something as simple and obvious, what are they doing that you can’t see?

        • “…what are they doing that you can’t see?”

          Having been involved with manufacturing QC, I can confidently tell you…

          …you *really* don’t wanna know.

          (Translation: Whatever they think they can get away with. And that encompasses a *LOT*)

        • Once had a quality director tell me he didn’t care how I fixed the problem, just so it quit being a quality problem (crib death) and pushed it out into the warranty period. So there’s that.

  7. A lifetime warranty is great and all, but it’s only a selling feature if it’s for a product you’re considering buying

    A few years back my wife bought me a Remington 1911R1 Enhanced in stainless as a Valentine’s day gift. It’s been a fine pistol so far with no issues.

    While I’d never tell her not to buy me a gun, it’s the only Remington in our safe and likely to remain so. The only other think they made that I was interested in was the R51, and now … not so much.

  8. Does this mean I can finally go out and buy another new 870 and 700 instead of prying a 10+ year old version out of the hands of some hard up sap?

    • Personally I’d still take the 10 year old 870 over any of their new production crap.

  10. I got my first rifle back home with me for the first time in 13 years (it stayed with my dad when I first joined the Army) which is a Remington 760 Gamemaster. I did a thorough cleaning as it has never been detail cleaned since it has been in the family, which is the late 60’s. I cleaned it up, inspected all of the parts was was very impressed by the lack of wear on important parts, the fit and finish of a lot of the parts and the machine work on the rifle.

    Now, fast forward to my Remington 870 express freedom group special. Machine and tooling marks everywhere, trigger feels like gravel, trigger fails, magazine tube hangs rounds up, ejects shells into the action when sitting there doing nothing, cheap wood (now swapped for cheap polymer) and finally not so great park job. The nicest thing is the replacement 18.5″ barrel I bought made by Mossberg.

    I hope they have fixed those issues or they will be quickly and quietly changing their warranty.

    • Ruger is far Superior, they pay shipping 2-day both ways and fix for any reason.

  12. Do it like Ruger or HiPoint. Anything else is insulting.

    Too bad Remington is not as good as the “lowly” HiPoint.

  13. If Remmy had a sense of humor, it would outsource R51 production to Caracal. 🙂

    • Remington would be ahead of the game just to outsource all its gun production to China. All the chinese copy cats I’ve seen are rough in the finish, but they work.

      • “All the chinese copy cats I’ve seen are rough in the finish, but they work.”

        Yep.

        That’s the end result of a Communist-Socialist-Maoist principal popularly summed up as “Don’t let the best be the enemy of the good enough” .

  14. All well and good. My 700’s do fine, but ALL have aftermarket triggers–thus negating the warranty.

  15. ORIGINAL PURCHASER – Swell. Ruger, S&W, and Glock will fix your gun for free pretty much forever. Even if you are the 6th owner. And they’ve done it for years.

    Sorry guys.

    • Technically ruger has no real warranty. Technically S&W’s warranty also only applies to the original owner. Now, I know that those manufacturers often provide support beyond those express warranties, but the warranties themselves are no better than this one.

  16. I am very disapointed in how Remington customer service farms out there work to a small gun shop in Kentucy with a terrible very rude staff that always tells you we have no idea what’s hapoening with your rifles. Try to get any information out of Remington Customer service just as bad because the gun shop does not add data into any computer timely.
    We’re talking about; Two brand new Remington 700 CDL Rifles over $800 a piece rifles came brand new with broken barell crowns (point of AIM issues) and trigger recalls. Junk!

    Compare this to Ruger your treated respectfully, your gun is returned timely while your questions are always answered professionally and done by the factory trained gun smiths they don’t farm warranty repairs out.

  18. For what they did to Marlin I’m not touching anything in Freedom Groups greedy, poorly managed clutches. Screw them.

  19. I’ve seen quality pushes at large companies. They last only until some middle manager is under pressure to meet a schedule or a budget. Engineers and managers don’t do arithmetic the same way. To an engineer, one half plus one half equals zero. A half-assed job is worthless. Therefore, two half-assed jobs are equally worthless. A manager thinks one half plus one half equals two. A half-assed job is worth as much as a good one if nobody notices the difference. And he will get a bonus for coming in ahead of schedule and under budget.

    A generous warranty is more a marketing tool than customer protection. What will be the rate of Remington warranty claims? 1%? 10%? 50%? If it gets too high, the expense will be ruinous. Plus, how many guns is the buyer willing to try in order to get one that works properly?

  21. Perhaps Remington will bulk purchase a ton of IAC pumps and rebrand them. At least they’d work, right?

  22. My Remington 700 LTR isn’t bad – once I replaced the trigger. I’d like to see Remington turn the corner and start making quality products again.

    • It will never happen. You know it, I know it. I do love your optimism/hope/quixotic belief.

      But, that would hurt short-term profits and that is all the (important) shareholders care about.

      Not to mention the inherent danger of owning a 700-based rifle, at all. They knowingly build shit, and have long-since before Freedom took over. Once I learned of the 700-series problems back in the day, I dumped my XP-100s when the scope of the self-discharges became undeniable in the ’80s.

  23. More concerned with Marlin. They have products I’d be likely to buy again if the can overcome theIR corporate overlords and improve the horrendous quality of the last few years.

    Sad to see a once great brand build crap.

    • Back in the day, a .444 (or .30/30, ’06. whatever) Marlin lever was like racking lubricated needle-bearings on a micropolished French curve.

      Now it’s sandpaper on gravel. They make garbage.

      Buy a Henry. Don’t even consider Marlin. So sad, as I own a number of Model 60s – the most popular .22 ever, but you couldn’t give me a new one.

  24. Hrmph. It’s still not top tier. How about this, Remington? “If you have a Remington gun and it breaks, we will repair or replace it at no cost to you.”

  26. Remington could offer to pay me to own their guns and I would still refuse.

  27. When it comes to aftermarket support, nothing comes close to the 700. If anybody makes a stock, trigger, scope rings, etc., they offer it for Rem and possibly only Rem. Look at the relatively new Magpul hunter stock. That support is a huge selling point to me. I’ve only had one 700 from a year ago but it is 0.5 MOA with aftermarket stock. After the lawsuit I can see why people would never want to deal with them again. But, I believe, the comments here are not indicative of the sales counter at Cabelas on a Saturday afternoon.

  29. So, How’s this compare to Henry’s warranty? Or Burris’ Forever Warranty? I’ve had Henry warranty repair used rifles that were made in Brooklyn years after they left NYC. I’ve had Burris replace scopes that were 30 years old.

    Nothing is Limited to those Lifetime warranties.

  30. Slap all the warranties you want on a box full of crap and it’s still a box full of crap. Poor quality control and compromised manufacturing methods and materials doesn’t magically transmogrify into legendary Remington quality. If they need to charge a grand for a rifle to do it right, then do it right and charge that grand. I’ll appreciate the honesty and might just buy one. Just don’t piss down my back and tell me it’s raining. I’ll stay with Savage for now until big green figures it out.

  31. The factory tour is just PR.

    Give Rem 5 to 10 years and reevaluate, but not before. Or better yet, help them the way we helped Colt, don’t buy their product. Promises, promises.

    This is so much BS, why publish their advert unless they are paying for the tour, hotel, travel meals, etc.?

  33. Reminds me of this…
    ”
    Tommy: Here’s the way I see it, Ted. Guy puts a fancy guarantee on a box ’cause he wants you to feel all warm and toasty inside.
    Ted Nelson: Yeah, makes a man feel good.
    Tommy: ‘Course it does. Why shouldn’t it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?
    Ted Nelson: What’s your point?
    Tommy: The point is, how do you know the fairy isn’t a crazy glue sniffer? “Buildin’ model airplanes!” says the little fairy, well, we’re not buying it. He sneaks into your house once, that’s all it takes. The next thing you know, there’s money missing off your dresser and your daughter’s knocked up, I’ve seen it a hundred times.
    Ted Nelson: But why do they put a guarantee on the box?
    Tommy: Because they know all they sold ya was a guaranteed piece of shit. That’s all it is, isn’t it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I’ve got spare time. But for now, for your customer’s sake, for your daughter’s sake, ya might wanna think about buying a quality product from me.”

  34. Just returned my r51 380 because of failure to feed appears to be mag problem cust service ( cody ) was professional and promp. Recieved ok to return pistol , to my surprise. Outside vendor plus it cost me $72.00 i ups fees. This will be ok if the problem is repaired. I like the pistol. Only shot about 50 rounds.

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