From Walther Arms:

Important Safety Recall – NOVEMBER 2018 Walther PPS M2 Pistols

Walther Arms, Inc. has recently discovered a potential safety issue with certain PPS M2 pistols shipped before August 1, 2017.  Walther is voluntarily initiating a recall to protect the safety of its customers because under certain conditions it is possible that some of these pistols may fire when dropped.  The only PPS M2 pistols affected by this recall are those in the following serial number ranges:

AN3020 – AN9999        AR0000 – AR9999

AS0000 – AS9999         AO0000 – AO9999

AT0000 – AT9999         AP0000 – AP9999

AU0000 – AU7502       AQ0000 – AQ9999 

If you own a PPS M2 between any of the above serial number ranges, please do not load or fire your Walther PPS M2 pistol and contact us immediately to arrange to have your pistol upgraded free of charge, using the following steps.           

Step 1 – Contact us at www.WaltherArms.com/Recall and complete the online form.  Alternatively, you can contact us by email at [email protected], by phone at 1-866-503-3389 (Monday through Friday, from 8:00 am to 5:00 pm Central time), or by mail at Walther Arms, Inc., 7700 Chad Colley Boulevard, Fort Smith, AR 72916.  Please make sure to include the serial number of your PPS M2 pistol, which is located on the right side of the pistol.

Step 2 – After you contact us and we confirm that your pistol is subject to this recall, we will email or mail you a prepaid overnight shipping label with instructions so that you can return your unloaded pistol to us, free of charge.  If you completed the online form at www.WaltherArms.com/Recall, you can print the prepaid overnight shipping label with instructions directly from the website.

Step 3 – We will upgrade your PPS M2 pistol and return it to you overnight free of charge.  We will make every effort to complete the upgrade of your pistol and return it to you as soon as possible.

We appreciate your assistance and apologize for any inconvenience this may cause you.  Thank you for your patience and cooperation.   

PPS M2 pistols that have been upgraded will have a dot milled into the back side of the magazine opening as shown below:

 

RELATED ARTICLESMORE FROM AUTHOR

20 COMMENTS

  1. This is the way to do a recall. I’m talking to you Glock and Sig

    I’m an engineer, oversights happen. Great companies fix them and communicate clearly.

    • Minor gripe from me that Walther called this an “upgrade” but yes, still way more professional. Good on Walther.

    • It did take Sig a long time to admit a possible problem with the 320. I suspect there are many other handguns out there with similar “If you drop it just so” issues. I sent my 320 in for the fix and they did a great job, returned it quickly, free FedEx both ways. It has a better trigger pull now and the orginal trigger was pretty darn good to begin with.

      • Do you have to take it to a “special” FedEx mailing place to send it? I know some locations say no guns or ammo, I know ups some things have to go to the customer service center way across town, and when I did a hold for delivery on a big box of ammo at a FedEx store they grumbled about it when I picked it up that they aren’t supposed to have stuff with orm-d labels. Just wondering how much of a hassle sending it will be.

        • Sent PPK back a few years ago for another recall by Walther. The only thing that you had to do was declare that the item being shipped was a firearm to the carrier. The pickup person came to my work, signed my receipt for the shipping, at that’s it. Came back within two weeks.

    • My family sent back several and all were received back within two weeks and overall service was great. Only complaint was that they were sloppy on one of the mill marks and made a gouge and was too close to the edge of the grip and came out of top. I had to repair the lip that stuck out and never heard back from them despite several emails.

  2. I appreciate their honesty, and LOVE my PPS M2. My # is in the recall, so we’ll see how long the process takes.

  3. Looks like mine will go back too. Should everyone hit it with a mallet in the name of science? I bought it with the rebate to see how thin and small it was since I didn’t have a modern thin single stack 9mm but honestly haven’t carried it at all, just my p2000/p30sk and s&w 640.

    Strangely a good number of their carry pistols seem to get an upgrade and mark, looking at their past recalls on the same page. CCP m1, ppk/s, pk380, now PPS m2…

  4. Mine was part of the recall too. They mention removing aftermarket parts, so I called since I’ve installed Night Sights on mine. They said those are fine, they aren’t replacing the slide or anything they just don’t want people sending their lasers or lights in.

    It is my everyday carry piece though, so I guess I’ll have to switch to my FNS-9 for the next few weeks. Good thing it’s getting colder.

  5. Once again, this illustrates the axiom that if one is going to copy somebody else’s good and safe design, it’s a VERY wise idea to copy it CORRECTLY.

    No matter what the off-brand manufacturers call THEIR ‘Glock,’ be it ‘Walther,’ or ‘Smith & Wesson,’ or ‘SIG,’ or ‘Springfield,’ they should PLEASE remember to make their ‘Glock’ EXACTLY like the original design, carefully duplicating those features that make sure that THEIR ‘Glock’ DOESN’T fire when dropped. That way, they would save OODLES on development costs, and wouldn’t end up with dangerous, over-complicated pistols in a futile attempt to avoid paying royalties to Herr Gaston.

    They should just PAY the man, and get it over with. Their guns will be MUCH safer in the long run.

    Even better than that, though, maybe Glock would consider stamping their brand name on some special-run REAL ‘Glocks,’ rather like the old-time shotgun makers used to do when they stamped hardware-store brand names onto generic guns. Or, they could get a license to built Glocks, but with their name on them.

    . . ./snark.

  6. Oh F*%k me, really? I’ve been carrying this gun for quite some time now and now I’m finding out that it may not be drop safe, and it too has to be sent back? Am I supposed to be ‘happy’ about how they handled this? That’s it for me, I am NEVER buying another gun unless it’s been out for MANY YEARS. This is ridiculous BS. “Upgrade” my ass. Put free tritium sights on and maybe then you can call an “upgrade”. A BIG THANKS to TTAG for calling this out, I didn’t see the email on this and would not have otherwise known! And a big FU to Walther and all of these other MFG’s that are rushing products to market without thoroughly testing them first and shipping without proper QC. If I had a dime for every recall…. I’m over it man.

  7. I’ve been really happy with both my PPS and PPQ M2s but this one is not making me very happy right now. The recall says it could take 6-8 weeks to process and get back! What, really Walther? You darn well better throw in a extra mag or two for the trouble.

  8. Now the site is down so no one can do anything. 6 to 8 weeks really? This is my wife’s every day carry. How about you send a new one to my FFL and you can take your POS back.

  9. I have been trying to print the return label for days. Am I the only one that cant get a label printed due to site error? I am an FFL holder and have 4 of these to get returned. Emails to the recall email address has not been returned either.

  10. Turn around is fast enough. For me it was less than 2 weeks (including the Thanksgiving holiday).

  11. We own several of these PPS M2 and use as one of my primary carry but sent in for the recall and when Walther people made the mill mark they did so too close to the edge and at an angle and damaged the top of grip and left a lip that I will have to repair. I sent them several emails back with the service number and they refuse to respond.
    Time wise it took about two weeks to send in and have returned so that part was good.

Comments are closed.